"The Web Design and SEO Experts in Sydney NSW"

TERMS & CONDITIONS

Introduction

These terms and conditions (‘the terms’) govern every contract made between Serenart Services ('SS') for the supply of goods and services by Serenart Services to any person, firm or company (‘the Client’). These terms prevail over any written terms and conditions of the Client.

The Client must read and understand these Terms and Conditions before proceeding. Payment of the initial deposit for the quote indicates the Clients agreement, understanding and acceptance of these Terms and Conditions.

Any variation to the terms must be agreed to in writing by the director or manager of Serenart Services.

All contracts, whether written or verbal, between Serenart Services and the Client will be governed by NSW / Australian law and the parties agree to submit to the jurisdiction of the Australian Courts.

Hours of Service

Pre-sales support is available at anytime however appointments may be necessary to ensure availability.

SS business service hours are 9am to 5pm Monday to Friday. Any request for work to be done outside of these hours will incur double-time rates.

An emergency mobile number will be supplied to Clients which can be used out of normal business hours but is only to be used in the case of an emergency (e.g. website is down/offline or urgent modifications are required for newspaper, radio or TV).

Fees and Prices

SS charge an hourly rate based on 15 minute increments with a minimum of 30 minutes for each new job or project.

Hourly prices differ according to the service provided. Please contact SS for current rates on (02) 9837-4511.

Credit and Payment Terms

1. Payments may be made by cheque or direct bank deposit.

2. The Client agrees to pay SS invoices within 7 days of the invoice date. SS reserves the right to charge an overdue fee for invoices not paid within 7 days. SS may at any time suspend work and or refuse delivery or cancel unfilled orders when, in its opinion, the financial condition of the Client or the status of the Client’s account requires it.

3. The Client will pay to SS any expenses incurred by SS in connection with the recovery of outstanding invoices (including legal costs on an indemnity basis).

4. All websites that are not hosted by SS or SS's own third party hosting providers will require payments in advance.

Quotes

All written quotes supplied by Serenart Services (SS) are valid for 1 month only unless stated otherwise on the quote. Verbal quotations are not valid. If the quote is not accepted by written confirmation or accepted and a deposit paid within 1 month of the date of the quote then a new quote must be obtained. If the Client's order differs from the specification on which the quotation was based, then SS reserves the right to vary the quotation (including the price). Any revisions, amendments and add ons must be requested and agreed to in writing and will incur a revision to the quoted price.

The Client must read and understand these Terms and Conditions before proceeding. Payment of the initial deposit for the quote indicates the Clients agreement, understanding and acceptance of these Terms and Conditions.

1. The Client will be invoiced for fifty percent (50%) of the total quote if hosting is supplied by SS or one hundred percent (100%) when hosting is required elsewhere and SS requires this amount to be paid before work will commence on the website.

2. Should SS be unable to complete the website, within 30 days of the Client signing the quote and paying a deposit, due to the Client’s inability to supply the necessary documentation, then SS reserves the right to invoice and be paid in full for any work completed to date and SS will be entitled to adjust or cancel the quote and the website project.

3. Should a project extend beyond 30 days due to the Client's request for alterations/additions or the extent of the project then the Client will be invoiced monthly for advanced progressive payments of one quarter (25%) of the total quote (including alterations/additions) each month after the initial deposit and after work has commenced.

4. The Client will be invoiced for the balance owing and SS paid in full prior to Hand Over ("Hand Over" explicitly means "Client training" in the case of dynamic websites or "completion of work" for static websites) and before the website is put up “live” on the Internet (or Intranet) or a copy made available to the Client.

Alterations

1. SS will not accept responsibility for any alterations performed by either the Client or a third party which cause errors in the site. Such alterations include, but are not limited to, additions, modifications or deletions.

2. If SS are required to correct any errors resulting from such alterations, the Client will be charged the current hourly rate.

3. Any alterations required by the Client after the supplied context has already been completed by SS are to be considered additions to the Quote and will be charged at the current hourly rate.

Website Content

1. Clients are required to ensure that the content of their website meets all the current Australian legislation regarding publications. The client shall further indemnify SS in respect of any claims, costs and expenses that may arise from any material included in their site by SS at the Client’s request.

2. SS reserves the right not to include any material supplied by the Client if SS deems it inappropriate or offensive.

3. SS reserves the right not to commence or continue work on a project if all content, documentation and/or images deemed necessary by SS have not been supplied by the Client.

4. A single website page is deemed to be the equivalent of 1 normal A4 sized page or less containing the equivalent of size 14px Arial font or Times Roman 12 points and does not include anything other than text.

5. Images and image enlargements (e.g. pop-ups) as well as tables, forms, copy writing, Flash, plug-ins, add-ons and scripting or anything else that takes a considerable amount of time to source or produce are deemed extras and therefore require additional charges.

6. Website re-designs will be quoted as using the same text and exact same images and sizes as the old website.

7. Any stock images supplied by SS are only licensed to SS and cannot be transferred to the Client therefore we recommend Clients source and supply their own images if they wish to use them on other media.

Permissions & Copyrights

1. The Client will obtain all the necessary permissions and authorisations in respect of the use of all copy, graphics, registered company logos, names and trademarks or any other material supplied by the Client.

2. Supply of abovementioned material by the Client shall be regarded as a guarantee by the Client to SS that all such permissions and authorities have been obtained.

3. No responsibility will be accepted by SS for damages to or losses incurred by the Client from the use of material for which the required permission or authority has not been obtained.

4. All original graphics created by SS and specifically commissioned for sole use by the Client, remain the property of SS until the Client's account has been paid in full, at which time ownership of said graphics will reside with the Client.

5. All services carried out by SS on a Client's website remain the property of SS until the Client's account has been paid in full.

Error & Liabilities

1. SS will use all due care to ensure sites worked on by SS are free of errors notwithstanding Browser compatibility issues (see "Compatibility" below).

2. SS will correct any errors made by staff of SS in the course of working on a Client’s site.

3. SS does not accept any responsibility for losses or damage arising from errors within any site or if a site is not placed “live” on the Internet.

Hold of Work or Cancellations

1. Should the Client wish to suspend any work, for any reason whatsoever, for a period of thirty (30) days, then SS shall be entitled to payment in full for the portion of work completed.

2. The Client must advise SS by telephone and in writing of a request to hold further work or not to proceed with work.

3. The Client cannot cancel work except upon terms, which compensate SS for all work done and materials used or specially acquired to complete the job, to the date of the cancellation.

Service Times

Service times which are quoted are target times only and SS reserves the right to vary service times and accepts no liability for failure to comply with quoted service times.

Uncollected Goods

If any items or materials deposited with SS by the Client have not been collected by the Client within 12 months of the completion of the work undertaken by SS, then SS may dispose of or destroy such items or materials.

Compatibility

Ensuring that web sites and applications operate well in various web browsers is an essential but expensive aspect of web design therefore SS develops websites to be compatible with the two latest and most popular browsers on the single most popular operating system and monitor resolution (with default settings for browser and operating system) at the time of commencement of each project.

Due to non-standard compliance between current popular browsers SS will not guarantee that websites and applications will look and/or operate the same in every respect. SS will at it's own discretion decide upon undertaking browser compatibility upgrades on projects that extend over a period of time in which browser popularity changes and may charge accordingly if the request for upgrading was made by the Client and/or the extension of the project was due to the Client's inability to supply the necessary documentation or the Client's requests for alterations.

Upgrades

SS provide third party Content Management Systems (CMS). CMS versions may change during a website project. If the Client requests or requires the upgrade then SS reserves the right to charge for the upgrade and any consequential alterations. SS will not be held responsible for any action regarding delays, breakdown or loss of data caused by the CMS or the third party involved.

SS reserves the right to choose the version of CMS most suitable to the project. The Client will be advised at the start of the project if there is a more recent version available however because of the instability and compatibility issues surrounding most new major version updates, SS will almost always opt NOT to use the newest updated version. If the Client requires the latest version then SS services reserves the right to charge additional prices accordingly or to cancel the project.

Web Hosting

SS provides quality third party web hosting services as well as our own dedicated quality hosting services to our Clients.

SS reserves the right to manage the third party hosting accounts on behalf of the Client and to charge accordingly.

Backing up of data is the responsibility of the Client unless otherwise stated in the quotation. SS will not be held responsible for any action regarding delays, breakdown or data loss caused by either the third party hosting provider servers or our own dedicated servers.

Monitoring of server uptime is an additional service and will be charged accordingly if required.

SS will hand over all appropriate management to the Client when the Client wishes to terminate SS services and when all payments owed to SS have been received and paid in full.

Support & Maintenance

On completion of a website project technical assistance via email, telephone, Skype or any other chat program that extends beyond 5 minutes will be charged at the current hourly rate. If the Client is under a website maintenance contract all support will be charged at the respective hourly maintenance rate.

Maintenance packages are available at discounted rates. Please contact SS on (02) 9837-4511 for maintenance package prices and details.

Miscellaneous

All websites created, designed or developed by Serenart Services will require a credit link at the footer of each page of the website. Removal of this link will incur a charge. The owner of the website will be liable for charges if the link is removed by anyone working on the site in the future unless a complete redesign has occurred.

Requests for urgent jobs will incur a surcharge.

All websites that are not hosted or managed by SS will require payments in advance.

Verbal requests for jobs must be followed up by written/email requests. If the Client is unable to provide written/email requests then all verbal requests resulting in errors or incomplete jobs will be the sole responsibility of the Client.

SS may from time to time amend, update, or change the Site, including these Terms and Conditions, without prior notice.

If you do not agree with these Terms and Conditions, please do not request our services. 

Service Areas

Although we are based in Sydney our web design Sydney service is available to all areas in Sydney Australia and the world.

SYDNEY

Alexandria, Annandale, Barangaroo, Beaconsfield, Camperdown, Centennial Park, Chippendale, Darlinghurst, Darlington, Dawes Point, Elizabeth Bay, Erskineville, Eveleigh, Forest Lodge, Glebe, Haymarket, Millers Point, Moore Park, Newtown, Paddington, Potts Point, Pyrmont, Redfern, Rosebery, Rushcutters Bay, Surry Hills, The Rocks, Ultimo, Waterloo, Woolloomooloo, Zetland

ASHFIELD

Ashfield, Dobroyd Point, Haberfield, Summer Hill

BAULKHAM HILLS

Annangrove, Baulkham Hills, Beaumont Hills, Bella Vista, Box Hill, Carlingford, Castle Hill, Cattai, Dural, Glenhaven, Glenorie, Kellyville, Kenthurst, Leets Vale, Lower Portland, Maraylya, Maroota, Middle Dural, Nelson, Northmead, North Parramatta, North Rocks, Oatlands, Rouse Hill, Sackville North, South Maroota, West Pennant Hills, Wisemans Ferry

BLACKTOWN

Acacia Gardens, Arndell Park, Bidwill, Blackett, Blacktown, Colebee, Dean Park, Dharruk, Doonside, Eastern Creek, Emerton, Glendenning, Glenwood, Hassall Grove, Hebersham, Huntingwood, Kellyville Ridge, Kings Langley, Kings Park, Lalor Park, Lethbridge Park, Marayong, Marsden Park, Minchinbury, Mount Druitt, Oakhurst, Newbury, Parklea, Plumpton, Prospect, Quakers Hill, Riverstone, Rooty Hill, Ropes Crossing, Rouse Hill, Schofields, Seven Hills, Shalvey, Shanes Park, Stanhope Gardens, Toongabbie, The Ponds, Tregear, Vineyard, Whalan, Willmot, Woodcroft

PARRAMATTA

Camellia, Carlingford, Clyde, Constitution Hill, Dundas, Eastwood, Epping, Ermington, Granville, Guildford East, Harris Park, Kingsdene, Merrylands, Northmead, Oatlands, Old Toongabbie, Parramatta, Parramatta North, Pendle Hill, Rosehill, Rydalmere, South Granville, Telopea, Toongabbie, Winston Hills, Wentworthville, Westmead

LANE COVE

Greenwich, Lane Cove, Linley Point, Longueville, Northwood, Riverview, St. Leonards

MANLY

Balgowlah, Clontarf, Fairlight, Manly, Seaforth

NORTH SYDNEY

Cammeray, Cremorne, Cremorne Point, Crows Nest, Kirribilli, Lavender Bay, McMahons Point, Milsons Point, Neutral Bay, North Sydney, St Leonards, Waverton, Wollstonecraft

NORTHERN SUBURBS

Asquith, Beecroft, Carlingford, Cheltenham, Cherrybrook, Denistone, Denistone, Dundas, East Ryde, Eastwood, Epping, Ermington, Gladesville, Henley, Hornsby, Hunters Hill, Huntleys Cove, Huntleys Point, Macquarie Park, Marsfield, Meadowbank, Melrose Park, North Epping, North Ryde, North Rocks, Normanhurst, Pennant Hills, Putney, Ryde, Telopea, Tennyson Point, Thornleigh, West Ryde, Westleigh, Woolwich

RANDWICK

Centennial Park, Chifley, Clovelly, Coogee, Hillsdale, Kensington, Kingsford, La Perouse, Little Bay, Malabar, Maroubra, Maroubra Junction, Matraville, Phillip Bay, Port Botany, Randwick

STRATHFIELD

Belfield, Flemington, Greenacre, Homebush, Strathfield

WAVERLEY

Bondi, Bronte, Dover Heights, Queens Park, Rose Bay, Tamarama, Waverley

WILLOUGHBY

Artarmon, Castle Cove, Castlecrag, Chatswood, Chatswood West, Middle Cove, Naremburn, North Willoughby, Northbridge, Roseville, Willoughby, Willoughby East

WARRINGAH

Allambie Heights, Beacon Hill, Belrose, Brookvale, Collaroy, Cottage Point, Cromer, Curl Curl, Davidson, Dee Why, Duffys Forest, Forestville, Frenchs Forest, Freshwater, Ingleside, Killarney Heights, Narrabeen, Narraweena, North Balgowlah, North Curl Curl, Oxford Falls, Queenscliff, Terrey Hills

WOOLLAHRA

Bellevue Hill, Darling Point, Double Bay, Edgecliff, Paddington, Point Piper, Rose Bay, Vaucluse, Watsons Bay, Woollahra